How do I make a return?Updated 21 hours ago

Return by mail

To initiate a return for store credit or exchange, please visit our Returns Portal. You will need your order number handy to get the process started.

Return in store

You can visit our retail store located in Ocean Beach, San Diego and present your order confirmation or packing slip as proof of purchase. All items must have the original tags attached. Please visit us during our posted store hours.

Address: 4887 Voltaire Street, San Diego, CA 92107

Return process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, you will receive store credit in an email within 2-3 days of receiving the items back to our HQ. All exchanges will be send out within 72 hours of receiving the returned item.

International Returns

Due to the intricacies of shipping and duties on international shipments, orders shipped outside of the United States are not eligible for return or exchange.

Non-Returnable items

Certain items may not be eligible for return due to final sale, or other reasons. These items will be clearly marked on the product page.

Imperfects reserves the right to deny any store credit returns or exchange if it does not meet our Policy requirements. We ask that all customers utilize Imperfects' Returns Portal where you may ship the return to us via a traceable carrier and insure the full amount of the merchandise you are sending back. We are not responsible for missing packages.